Return PolicyYour photo glass, laminated glass wood veneer, laminated glass fabrics, laminated glass rice paper are unique products crafted exclusively for you and cannot be returned for any reason. Exchanges are allowed only based on the conditions listed below.
Our laminated glass products carry a five (5) year standard manufacturer warranty from the purchase date against material color fading due to UV exposure.
Please inspect your Imaginglass.com shipment upon receipt. If any external damage is noticed, accept the shipment only after the driver has noted the damage on both his and your copies of the delivery receipt and you have requested an inspection by the carrier. Keep all containers and packing material for inspection. If, upon opening a shipment, you find a damage to your glass photo, you must request inspection by the carrier within 7 days of delivery or you will relinquish your right to make a claim. If the claim is accepted by the carrier, we will issue an authorization for identical replacement of the damaged glass photo or mirror (no image substitutes or size parameter changes are allowed).
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